Good HVAC Customer Service Is What You Should Expect

hvac customer serviceYou hope your home’s heating system will run smoothly all winter long, and you even invested in a fall furnace tune-up to make sure the HVAC system has a trouble-free winter. But you can never be sure you won’t have to call an HVAC technician for repairs or replacement. That’s why it’s important to recognize what constitutes quality HVAC customer service.

Of course, it’s simple to recognize poor customer service: An ill-mannered slob comes to your door and gruffly asks “What’s the problem?” then spends 45 minutes banging around on the furnace. When he leaves, you’re not sure what he’s done, but the furnace appears to be working… for now. However, it’s much harder to separate quality HVAC service from just okay customer service. Here’s what to look for.

Characteristics of Good Customer Service

  • A quality HVAC contractor should ask to inspect the HVAC system and home before submitting an estimate for a serious repair or installation.
  • The technician(s) should show up on schedule and look and behave professionally. The North American Technician Excellence (NATE) badge on the technicians shirt should reassure you that the tech has extensive training and experience in addressing a variety of HVAC issues.
  • After the technician has looked at your heating (or cooling) system, he should clearly explain the problem and how he intends to fix it.
  • If you find out or decide you need a heating or cooling system upgrade, the technician should discuss your system options while also reviewing available advanced features. You should have an opportunity to decide what energy efficiency level you’re looking for, since this will determine both the purchase and installation cost and long-term operating costs. The technician should insist on performing a detailed load calculation of your home to determine the right size system to recommend.

If you want to experience great HVAC customer service in person, please contact us at Victory · Heating · Air Conditioning · Plumbing. We provide superior HVAC service to homeowners in Dover, Mansfield, Woonsocket and other communities in the area.

Image via Shutterstock.com

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